How do I File a Complaint?
It is our aim to serve you to the best of our abilities. If you have any complaint , Please
Call our customer service on 050 5607180
Send an email to Complaints@capitalexchange.ae
Resolution Timelines
We are committed to resolving your service request as quickly as possible. After we receive your complaint, you will receive a reference number within one business day. This number allows us to track your case and keep our communication with you efficient.
While most cases are resolved promptly, more complex matters involving other institutions may take longer. We will keep you informed of any progress, and you are always welcome to contact us for updates.
Escalation to the CBUAE Consumer Protection Unit
If we’re unable to resolve your concern to your full satisfaction within 30 business days, you have the right to escalate your complaint to Sanadak.
Sanadak is an independent consumer protection unit that helps protect customers’ rights when dealing with financial institutions like Capital Exchange. They can assist you if your issue remains unresolved. You can reach Sanadak using the details below:
Website: www.sanadak.gov.ae
Email: Info@sanadak.gov.ae
Office Address: Ground Floor, Emirates Institute of Finance Building, Abu Dhabi
Office Hours: Monday to Thursday (8:30 AM to 3:30 PM), Friday (8:30 AM to 11:30 AM)