TERMS AND CONDITIONS:

1. Currency once bought or sold can be returned only with a new transaction at the prevailing market rate.
2. Please count your money before leaving the counter and obtain a receipt for your transaction. Neither Capital Exchange nor its employees will be held liable for any claims or shortages thereafter.
3. Capital Exchange has the right to recover any amount paid in excess to the customer due to errors and oversights.
4. Capital Exchange reserves the right to use services of intermediary banks and financial institutions in any country of its choice for the execution of this transfer. Correspondent and/or intermediary charges are applicable to some countries and will be deducted at the receiving end.
5. Upon signing the receipt, the customer confirms and acknowledges the correctness, authenticity and legality of all the transaction details and will be held responsible for the same.
6. Capital Exchange and its agents are indemnified and held harmless from any claims including but not limited to delays, delivery failures, mistakes and losses resulting from any wrong information in the transaction receipt as well as force majeure events or any other circumstances beyond our control.
7. Any amendments or re-issuance of the remittance transaction requested by the customer for whatsoever reason will be subject to our regular charges and settlement of any rate differences, if applicable.
8. All types of remittances conducted by the customers are subject to local, federal and international laws as well as the Central Bank of the UAE regulations.
9. Capital Exchange will not bear any responsibility in the following cases;
   – If the transaction is blocked by any party involved, because of suspicion.
   – If the exchange is prevented from doing so by the court order / Government actions or the originating institution / Correspondent Institution / Paying Institution. If the customer or beneficiary is under the sanctions of Central Bank of the UAE list and the UN list.
   -The sender and beneficiary will be fully responsible for providing necessary evidence and clarification about any query, including the source of fund, to prove legitimacy and legality of the information and fund involved as well as any follow-ups required with the concerned authorities to affect the payment or claim a refund.
10. Refund against Cancellation of Drafts, Transfers or any other Remittance transaction returned unpaid for whatsoever reason will be refunded to the sender at the buying rate of the day when the refund takes place or the original transaction rate, whichever is lesser.
11. Capital Exchange will take all the necessary measures to refund the unclaimed funds as per the guidelines of the regulatory authorities.
12. Transfers/Remittances are considered executed and delivered unless a claim is received within 3 months for cash pay-out and 3 months for bank transfer from the date the remittance was made.
13. Any transaction-related complaint should be lodged within a maximum period of Ten (10) days from the date of the transaction.
14. Refund against Cancellation of Drafts, Transfers or any other Remittance transaction returned unpaid for whatsoever reason will be refunded to the sender.
15. The company has no liability as an agent for any related services. The third party will be fully liable for the completion of its service in accordance with its terms and conditions.
16. Original valid ID such as UAE National ID or Passport with a valid UAE visa must be provided while performing any remittance transaction.
17. Any complaints, queries, feedback on our services or fraud incidents can be raised through our official email address: compliants@capitalexchange.ae or our dedicated line: +971 50 5607180 with the estimated response time of 8 to 10 days.
18. Service charges are available on our website www.capitalexchange.ae and the charges may vary based on the product/service and the value of the transaction.
19. Capital Exchange will not disclose confidential information about the customer to any third party unless it is required to do so by any applicable law or regulation within and outside the region.
20. Capital Exchange shall assume the responsibility of protecting consumers’ data and maintain the confidentiality of the data held with it or with a third party and disclose the data only to approve, facilitate, administer and process applications/transactions
    or to respond to the queries of the relevant law enforcing authorities inside and outside the country.
21. I have read and understood the key facts statement
22. Capital Exchange may use customer’s contact details to notify their promotional or advertisement events through SMS, WhatsApp or email. Any concerns may be addressed to our customer care desk.

For further inquiries and details on terms and conditions of all Capital Exchange products and services, please visit our website
www.capitalexchange.ae or call: +971 50 5607180